Skills
- IT: Troubleshooting, Ticketing, Data Recovery, Imaging, Active Directory, Hyper-V, Windows, Linux
- Networking: Cisco, Juniper, OSPF, VLANs, ACL, DNS, DHCP, VPN, LAN, WAN, TCP, IP
- Cloud: Azure, Entra ID, AWS, S3, Cloudfront, Route 53, API Gateway, Lambda, DynamoDB, EC2, VPC
- Languages: Python, Java, JavaScript
Experience
Caregiver – Charlotte, NC
June 2023 – June 2024
- Cared for a relative which allowed me to further develop my organizational, and time management skills
- Completed self-paced courses in Python, SQL, and Linux to broaden my skill set and learn automation skills
- Took a full-time course on cloud computing to prepare for opportunities to work with the cloud
- Currently pursuing my undergraduate degree in Computer Science at Western Governors University
Freelance Computer Repair – Wilmington, NC
Nov 2019 – June 2023
- Built custom computers according to client specifications or needs
- Diagnosed, repaired, and upgraded client computers and laptops to restore or improve performance
- Backed up customer data to provide peace of mind to clients
Network Administrator, IntellecTechs – Honolulu, HI
July 2018 – Aug 2019
- Proactively monitored network infrastructure and prioritized alerts based on severity to mitigate customer downtime
- Regularly updated configurations in alignment with network policies to ensure compliance and security standards
- Configured and maintained IPsec VPNs to improve uptime for remote customer sites
- Planned and executed scheduled maintenance windows to maintain network security while maintaining high uptime
- Created and delivered daily reports on network performance metrics, incidents, and resolutions to stakeholders
IT Specialist, Kingfisher Systems – Jacksonville, NC
Jan 2018 – July 2018
- Troubleshot and resolved end user issues with devices, printers, and peripherals to reduce user downtime
- Coordinated with the network team to enable ports, and patch cables to ensure layer one connectivity for end users
- Maintained chain of custody of assets, backed up user data, and performed data recovery
Technical Support, teleNetwork – San Marcos, TX
Mar 2017 – July 2017
- Answered 40 calls per day during high volume, resolving end user issues in order to keep support queue clear
- Resolved customer issues remotely with RDP when possible to more rapidly solve the customers' issue
- Educated the end user on proper usage of their devices and security techniques to reduce repeat support requests
Digital Assistant, Sumner Photography – San Marcos, CA
Aug 2015 – Dec 2016
- Custom built, cloned, and maintained several workstations to save on costs, compared to buying workstations
- Managed tens of thousands of students' images and metadata in a SQL database
- Improved workflow by implementing analog controls and macros for cropping images
Projects
Cloud Resume Challenge
- Developed and hosted a resume website using HTML, CSS, JS, and AWS services (S3, Route 53, CloudFront, TLS)
- Built a visitor counter using Javascript, Python, Lambda, API Gateway, and DynamoDB integration
- Implemented CI/CD using Github Actions with AWS SAM to automatically build and deploy infrastructure
Education
Western Governors University - Bachelor of Computer Science (Anticipated Graduation: June 2025)
Per Scholas - AWS re/Start (2023 – 2024)
Montgomery County Community College - Associate of Computer Science (2013 – 2015)
Certifications
Microsoft Azure Administrator Associate
Cisco Certified Network Associate CCNA
AWS Certified Cloud Practitioner